Raising the Standards for Rapid Staffing in Critical Moments.

ObsidianHealthcare

Trusted Before We Arrive.

FAQs for Clients.

Quick Answers. Zero Fuss.

Quick Answers. Zero Fuss. Trusted Before We Arrive.

Whether you're booking staff for the first time or refining your agency partnerships, we’ve made it easy to get the clarity you need — fast. Below, you’ll find answers to the most common questions from healthcare providers across Ireland. From urgent shifts to ongoing support, compliance queries to continuity of care — it’s all here. Need more detail? Just reach out. We're here 24/7.

Got Questions? We’ve Got You.

Answers at a Glance. Clarity Without the Wait.

Fast answers to the most common client queries — no chasing, no hold music. Whether you’re new to Obsidian or booking your hundredth shift, everything you need to know is right here.

Need Help Right Now?

Real Support. Real People. Available 24/7.

Our team is on-call 24/7 for urgent requests, guidance, or support. Prefer to talk it through? We’re just a call or message away — no forms, no delays.

the FAQS.

Booking & Availability.

    1. Contact your dedicated account manager directly, or

    2. Use our online booking form here

    3. Provide the service requirements, dates, and any special instructions.

    4. We confirm availability and assign the right professional promptly.

    5. Receive confirmation and ongoing support throughout the booking period.

    For urgent bookings, please call: +353 1 902 6767

  • We typically fill urgent shifts within 30 minutes of request.
    Our candidates can be on-site and working same day, often within hours, depending on location and shift requirements.

    For planned staffing needs, we can secure and schedule professionals well in advance.

  • Requesting staff with Obsidian is fast, seamless, and fully supported. Here's how it works:

    1. Reach Out – Submit a request via our online form, call us 24/7, or email your Account Manager directly.

    2. Confirm Details – We'll clarify the role, location, shift times, and any specific requirements.

    3. Receive Staff Options – We match your request with fully vetted, role-ready professionals from our live availability list.

    4. Placement Confirmed – You'll receive a full profile, including compliance documentation, once the booking is secured.

    5. Ongoing Support – Need to make changes or repeat the booking? We’re just a call or message away.

    Prefer to manage things digitally? Our Client Portal lets you book, review, and manage profiles in real time.

  • Yes. We support one-off urgent shifts as well as repeat cover and ongoing block placements.

  • Yes, where possible we prioritise consistency in care.

  • We can fill same-day requests or help you plan rotas weeks in advance, depending on your needs.

  • Yes — our service operates 24/7, including weekends and holidays. We specialise in urgent and last-minute placements.

  • We manage each shift from booking through to completion. If anything changes, we respond immediately and reallocate cover where needed.

Staff & Roles.

  • Nurses (all specialties), Midwives, Pharmacists, AHPs, Healthcare Assistants, Social Care Workers.

  • We place temporary nurses, midwives, support staff, allied health professionals, and pharmacists. You can view all clinical areas on our Sectors page.

  • For long-term or ongoing placements, we can facilitate introductions or interviews where needed.

  • We match based on clinical skills, care setting experience, and values — not just availability.

Providers We Work With.

  • Yes. We support HSE services, private hospitals, residential care homes, clinics, and community-based teams across Ireland.

  • Absolutely. We work with hospitals, groups, and multi-site providers to deliver scalable solutions — fast and efficiently.

Compliance & Quality Assurance.

  • Yes. Every healthcare worker is interviewed, Garda-vetted, ID-verified, professionally registered, and has proof of qualifications and mandatory training.
    Our compliance process exceeds HSE framework standards, and we are a registered member of the Employment & Recruitment Federation (ERF).

  • All staff are fully vetted and meet HSE compliance standards, including Garda Vetting, mandatory training, references, fitness to work, and registration.

    Our compliance team is happy to assist if you have questions: compliance@obsidianhealthcare.ie

  • Yes. We operate in line with all regulatory requirements and manage compliance through secure onboarding and CRM systems.

  • Yes — all profiles are audit-ready, and compliance documents can be shared on request or viewed via the portal.

  • If a placement isn’t the right fit, we’ll step in immediately to resolve it. Client feedback is taken seriously and acted upon fast.

Support & Tools.

  • Yes — we're available 24/7. You’ll speak to a real person who can act on your request straight away.

  • Yes — our secure client portal allows you to request staff, view bookings, access profiles, and track compliance in real time.

  • Invoicing is streamlined and digital. Your named account manager will guide you through frequency, format, and terms.

  • Rates vary by role, timing (e.g. weekend, night), and urgency. Transparent pricing is provided upfront — with no hidden fees.

Performance & Trust.

  • Very quickly. In fact, 97% of last-minute shifts are filled within 30 minutes of your request.

    Thanks to our real-time availability system and 24/7 staffing team, we respond immediately — whether you need cover in hours or days. Our compliance-cleared professionals are ready to step in when and where you need them, without delay.

    Urgent request? Just call — we’re always on.

  • It’s all in the system — and the people behind it.

    We maintain a large, pre-cleared pool of healthcare professionals who are fully vetted, compliant, and ready to work at short notice. Our real-time availability platform instantly matches your request with suitable staff, and our 24/7 teamacts the moment a shift comes in.

    There’s no waiting around. No scrambling. Just fast, confident cover — exactly when you need it.

97% of Last-Minute Shifts Filled Within 30 Minutes of Request.

Trusted by hospitals, clinics, care homes, and community services across Ireland.

Need Urgent Support?

Fast, Direct, & Always Available.

Working With Us Means:

• A Named Account Manager • 24/7 Booking Support • Specialist Knowledge of Healthcare Settings • Transparent, Ethical Staffing Practices • Rapid Response With No Compromise on Quality

Call Us — 24/7.

Immediate assistance from our expert team.

Email Us — Anytime.

We will respond within minutes.

Request Staff.

Let us know what you need. We’ll take it from here.

Client Portal.

Manage bookings and profiles, anytime.